ToriasTrinketsBox
Toria's Trinkets
Crewe, United Kingdom
Shop policies
Last updated on
April 29, 2022
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Welcome to Toria's Trinkets on Etsy.
I have always had a love of making things be it a cake or needlework. I started my crafting journey at a young age thanks to my mum, Val, who had me doing long stitch tapestry kits along side her lace making.
Since falling ill in July 2014 with meningitis my life has been turned upside down and I have had to find a new purpose in my life which has become both the designing, making and selling of both gemstone jewellery and cross stitch.
I take meticulous care with everything I create and my aim is that when you receive your purchase you will be as happy with it as I am and hopefully more. I believe that unless you put your soul into what you do it can't ever be loved my someone else.
I hope you enjoy looking at my items I have for sale both here and on my website www.toriastrinkets.co.uk and look forward to sending you a piece that will stay with you through the ages.
I have always had a love of making things be it a cake or needlework. I started my crafting journey at a young age thanks to my mum, Val, who had me doing long stitch tapestry kits along side her lace making.
Since falling ill in July 2014 with meningitis my life has been turned upside down and I have had to find a new purpose in my life which has become both the designing, making and selling of both gemstone jewellery and cross stitch.
I take meticulous care with everything I create and my aim is that when you receive your purchase you will be as happy with it as I am and hopefully more. I believe that unless you put your soul into what you do it can't ever be loved my someone else.
I hope you enjoy looking at my items I have for sale both here and on my website www.toriastrinkets.co.uk and look forward to sending you a piece that will stay with you through the ages.
Accepted payment methods
Accepts Etsy Gift Cards and Etsy Credits
Returns & exchanges
See item details for return and exchange eligibility.
Cancellations
Cancellations: not accepted
Please contact the seller if you have any problems with your order.
Shipping
I endeavour to get all items dispatched within 3 days of completion of purchase, however due to mobility problems i try to process all orders on a thursday for postage on a friday. Where i can not dispatch within 3 days I will let you know when you place your order. All items are sent 2nd class postage as standard.
If you would like anything you purchase to be with you in a shorter time frame please let me know when you complete your purchase and I will let you know any increased charges you may incur or if i am unable to fulfill the order due to time constraints.
If you are buying from outside the United Kingdom I am happy to ship to you at an increased postage cost and can let you know this at time of purchase. Any international customs charges are not the responsibility of Toria's Trinkets and should be dealt with by the purchaser.
If you would like anything you purchase to be with you in a shorter time frame please let me know when you complete your purchase and I will let you know any increased charges you may incur or if i am unable to fulfill the order due to time constraints.
If you are buying from outside the United Kingdom I am happy to ship to you at an increased postage cost and can let you know this at time of purchase. Any international customs charges are not the responsibility of Toria's Trinkets and should be dealt with by the purchaser.
Additional policies and FAQs
If you would like to commission either a piece or pieces of jewellery or needle work I will require a 10% deposit up front with the balance paid prior to dispatch of the item.
I am able to take on bridal commissions for either the bride or bridal party and can work with you to ensure that you have the perfect jewellery for your special day.
If you have any questions about any item in my shop please do not hesitate to contact me. I would welcome the chance to discuss any potential purchase with you or any commission.
1.0 MY CORE BELIEFS REGARDING USER PRIVACY AND DATA PROTECTION
User privacy and data protection are human rights.
We have a duty of care to the people within our data.
Data is a liability, it should only be collected and processed when absolutely necessary.
We loathe spam as much as you do!
We will never sell, rent or otherwise distribute or make public your personal information.
2.0 RELEVANT LEGISLATION
We comply with the following national and international legislation with regards to data protection and user privacy:
UK Data Protection Act 1988 (DPA)
EU Data Protection Directive 1995 (DPD)
EU General Data Protection Regulation 2018 (GDPR)
3.0 PERSONAL INFORMATION I COLLECT AND WHY I COLLECT IT
3.1 Order Processing
When you place an order via my shop on the Toria’s Trinkets page on Etsy.com, I receive only the required information in order to process your order (your name, address and email). I do not receive any card or bank details.
4.0 HOW I USE THE INFORMATION
The information you provide is used to fulfil your order on a ‘contract’ basis and is only used for the purpose of communicating with you regarding your purchase and for delivery of your items. Your personal information will not be added to my mailing list and you will not be contacted for marketing or advertising purposes unless you request me to do so.
5.0 SHARING WITH THIRD PARTIES
We will NEVER sell or rent your personal data. To process your order and to fulfil your contract with us, your information is shared with third parties for the purpose of delivery (Royal Mail and courier services).
It may be shared for compliance with legal, regulatory and law enforcement requests as appropriate and necessary. I will endeavour to notify you of any such requests. I am not responsible for how these third parties process your data, please visit their websites to read their privacy policies.
6.0 HOW I SECURE, STORE AND RETAIN DATA
We use The Etsy website to trade and complete your purchase. Your data is secured, stored and retained by Etsy, who have their own GDPR policy, to complete your purchase. We do not hold hard copies of your data and any data collected is held only as long as is necessary to carry out your order and to maintain adequate and accurate business and financial records (7 years).
7.0 HOW YOU CAN ACCESS, UPDATE OR DELETE INFORMATION HELD ABOUT YOU
You have the right to access, update or ask us to delete your personal information. Please email our Data Controller found in section 9.0 below. We are obliged by law to provide this service within 30 calendar days of your request free of charge. However, we have the right to refuse or charge for requests that are manifestly unfounded or excessive and repetitive.
8.0 DATA BREACHES
We will report any unlawful data breach to any and all relevant persons and authorities within 72 hours of the breach, if it is apparent that personal data stored in an identifiable manner has been stolen. If you feel your data has been compromised you have a right to contact the Information Commissioners Office (ICO).
9.0 DATA CONTROLLER
Our data controller is: Victoria Munt
Whose registered and operating office is:
3 Winchester Court
Weston
Crewe
CW25FG
UK
Email: victoria.munt [!at] icloud.com
10.0 CHANGES TO OUR PRIVACY POLICY
This privacy policy may change from time to time inline with legislation or industry developments. We will not explicitly inform our users of these changes. Instead, we recommend that you check this page occasionally for any policy changes. Specific policy changes and updates will be mentioned in the change log below:
Version 1.0 25th May 2018 – New Privacy Policy to be compliant with GDPR
I am able to take on bridal commissions for either the bride or bridal party and can work with you to ensure that you have the perfect jewellery for your special day.
If you have any questions about any item in my shop please do not hesitate to contact me. I would welcome the chance to discuss any potential purchase with you or any commission.
1.0 MY CORE BELIEFS REGARDING USER PRIVACY AND DATA PROTECTION
User privacy and data protection are human rights.
We have a duty of care to the people within our data.
Data is a liability, it should only be collected and processed when absolutely necessary.
We loathe spam as much as you do!
We will never sell, rent or otherwise distribute or make public your personal information.
2.0 RELEVANT LEGISLATION
We comply with the following national and international legislation with regards to data protection and user privacy:
UK Data Protection Act 1988 (DPA)
EU Data Protection Directive 1995 (DPD)
EU General Data Protection Regulation 2018 (GDPR)
3.0 PERSONAL INFORMATION I COLLECT AND WHY I COLLECT IT
3.1 Order Processing
When you place an order via my shop on the Toria’s Trinkets page on Etsy.com, I receive only the required information in order to process your order (your name, address and email). I do not receive any card or bank details.
4.0 HOW I USE THE INFORMATION
The information you provide is used to fulfil your order on a ‘contract’ basis and is only used for the purpose of communicating with you regarding your purchase and for delivery of your items. Your personal information will not be added to my mailing list and you will not be contacted for marketing or advertising purposes unless you request me to do so.
5.0 SHARING WITH THIRD PARTIES
We will NEVER sell or rent your personal data. To process your order and to fulfil your contract with us, your information is shared with third parties for the purpose of delivery (Royal Mail and courier services).
It may be shared for compliance with legal, regulatory and law enforcement requests as appropriate and necessary. I will endeavour to notify you of any such requests. I am not responsible for how these third parties process your data, please visit their websites to read their privacy policies.
6.0 HOW I SECURE, STORE AND RETAIN DATA
We use The Etsy website to trade and complete your purchase. Your data is secured, stored and retained by Etsy, who have their own GDPR policy, to complete your purchase. We do not hold hard copies of your data and any data collected is held only as long as is necessary to carry out your order and to maintain adequate and accurate business and financial records (7 years).
7.0 HOW YOU CAN ACCESS, UPDATE OR DELETE INFORMATION HELD ABOUT YOU
You have the right to access, update or ask us to delete your personal information. Please email our Data Controller found in section 9.0 below. We are obliged by law to provide this service within 30 calendar days of your request free of charge. However, we have the right to refuse or charge for requests that are manifestly unfounded or excessive and repetitive.
8.0 DATA BREACHES
We will report any unlawful data breach to any and all relevant persons and authorities within 72 hours of the breach, if it is apparent that personal data stored in an identifiable manner has been stolen. If you feel your data has been compromised you have a right to contact the Information Commissioners Office (ICO).
9.0 DATA CONTROLLER
Our data controller is: Victoria Munt
Whose registered and operating office is:
3 Winchester Court
Weston
Crewe
CW25FG
UK
Email: victoria.munt [!at] icloud.com
10.0 CHANGES TO OUR PRIVACY POLICY
This privacy policy may change from time to time inline with legislation or industry developments. We will not explicitly inform our users of these changes. Instead, we recommend that you check this page occasionally for any policy changes. Specific policy changes and updates will be mentioned in the change log below:
Version 1.0 25th May 2018 – New Privacy Policy to be compliant with GDPR